Terms of service

1. The service

Yeply sends polite follow-up messages about quotes you've sent, and reminders about invoices that are due, by text or email, in your name. It forwards replies to you and sends you a weekly summary.

2. Who can use it

Yeply is for businesses in the UK. By signing up you confirm you are acting for a business, not as a consumer, and you can agree to these terms for it.

3. Plans, price and cancelling

• New accounts get the All-in plan free for 14 days, with no card. After that the account moves to Free unless you choose a paid plan.
• Free follows up 5 new quotes each calendar month (UK time). It does not include invoice reminders or the AI helpers.
• Pro is £29.00 a month and All-in is £49.00 a month, plus VAT if we're VAT-registered, paid in advance by card through Stripe. Texts are included in every plan.
• You can switch plans or cancel any time from the Account page. A switch between Pro and All-in is charged or credited pro rata. If you cancel, you keep your paid plan until the end of the month you've paid for, then move to Free. We don't refund part months.
• If a payment fails, the account works as Free until it's sorted. Invoice reminders pause in the meantime.
• We'll give you at least 30 days' notice of any price change.

4. Your responsibilities

You are responsible for who you add and what you send. In particular, you agree:

• to add only people who asked you for a quote, or who owe you for work, and only about that quote or invoice;
• never to use it for marketing, cold contacts or bought lists;
• to keep customers' details accurate, and to delete them when asked;
• that invoice reminders are reminders, not debt collection, and you won't use it to threaten or harass anyone;
• to follow the law, including UK GDPR and the Privacy and Electronic Communications Regulations (PECR).

5. What we do to keep you safe

• Messages only go out 9am to 7pm, Monday to Saturday, UK time, and never more than once a day to the same person.
• The first message names your business and tells the customer how to opt out. A STOP is honoured straight away and for good.
• Messages stop when a customer replies, or you mark the quote won, lost or paid.
• You approve your first messages before they go.

6. Your data

Your customers' details belong to you. We look after them as your processor under our data processing agreement, which forms part of these terms. Our privacy policy explains how we use your own account details. You can export or delete your data, and we delete it within 12 months of your account closing.

7. What we can't promise

We work hard to keep Yeply running and messages arriving, but we can't promise it will never go down, that every message will be delivered (that depends on phone networks too), or that any customer will reply or accept a quote. The optional AI helpers make suggestions that can be wrong: always check them.

8. Liability

Nothing here limits liability that can't be limited by law, such as for death or injury caused by negligence, or for fraud. Otherwise, we are not liable for lost profits, lost business or indirect loss, and our total liability in any 12 months is limited to what you paid us in those 12 months.

9. Suspending or ending an account

We may pause sending or close an account that breaks section 4, gets a pattern of complaints, or puts our number at risk. Where we can, we'll tell you first and give you a chance to put it right.

10. Changes to these terms

We'll email you at least 30 days before any change that matters. If you don't agree, you can cancel before it takes effect.

11. The legal bits

These terms are governed by the law of England and Wales, and its courts have jurisdiction. [Company name], company number [Company number], [Registered address]. Contact: [Contact email].